Guestline
Hotels · Boutique Hotels · Resorts
UK hotel software suite serving over 3,500 hoteliers, acquired by the Access Group in July 2023 and sold as part of Access Hospitality. Covers PMS, distribution, payments, EPoS and events. Pricing is quote-only; no rate card is published.
- Free trial
- No
- Setup fee
- Custom (contact sales)
- Multi-property
- No
- Features
- 8/14
Features
- Channel Manager
- Booking Engine
- Payments
- Reporting
- Multi-Property
- Rate Management
- Online Check-in
- Guest Messaging
Support: Email, Phone
Guestline: a hotel suite, now part of Access Hospitality
Guestline is a UK-founded hotel software suite used by over 3,500 hoteliers. In July 2023 the Access Group acquired it, and it is now sold within the Access Hospitality division alongside that group's other hospitality products.
What the suite covers
Guestline is broader than a PMS. Around the core property management system sit hotel distribution across 2,000+ partners, a direct booking engine, a revenue management system, payments, an EPoS till system, catering and event management, a guest voucher system, and Rotaready Evo for staff scheduling. Guestline Evo is the AI-led layer the group uses to connect those products and report across them.
Who it is for
The customer base skews to independent hotels, boutique properties and small chains rather than single-room B&Bs at one end or global brands at the other. Being part of a larger group means the PMS is usually bought alongside other Access Hospitality modules.
Pricing
Guestline publishes no rate card. Pricing is quoted per property against the modules selected, and implementation is a separate engagement. Any figure you see quoted for Guestline elsewhere is a third-party estimate rather than a published price, so treat the numbers on comparison sites with care and get a quote.
Support
Support runs through dedicated help sites for Guestline and for GuestPay, together with named account managers. Because the products came into a larger group, the support routes differ by module.
How Guestline compares to the other 33
Every system here is recorded on the same axes, so these are positions in the field rather than opinions. We publish no user ratings, because we have no reviewers.
- On features it lists 8 of 14, below the field median of 10 — 29th of 34.
- What it lacks that most peers ship: Mobile App, Invoicing and Multi-Currency.
- No published free trial — normal here, since only 13 of 34 publish one.
Guestline: common questions
- Does Guestline offer a free trial?
- No free trial is published. Only 13 of the 34 systems tracked here publish one, so this is the norm rather than the exception; most run a demo instead.
- What does Guestline not do that most PMSs do?
- Mobile App, Invoicing and Multi-Currency — each of those is offered by most of the 34 systems tracked here and is not listed for Guestline.
- What are the best Guestline alternatives?
- The closest are Apaleo, Clock PMS, Cloudbeds and Mews — each serves the same property types. Compare any of them against Guestline side by side below.
Best for
Guestline alternatives, compared
Each of these puts Guestline side by side with one alternative on price, free trial, features and support.